Consumer Terms of Service

Terms at a glance

• Joyn is an event and messaging service. It is free to use, with an optional auto-renewing subscription called Joyn Plus that you can buy in the iOS app or on joynevents.com. The price, the billing period, and any trial are shown before you buy, and you manage or cancel the subscription where you bought it.
• You can cancel Joyn Plus at any time. If you bought it on joynevents.com, you can also withdraw within 14 days for a full refund.
• Keep your account secure, respect other people, and do not misuse the service.
• You own the content you create. You give us only the permission needed to operate Joyn and show that content to the people you choose.
• AI output can be wrong. Read it before you rely on it or confirm an action. Most AI features need Joyn Plus and have usage limits.
• You can delete your account at any time. These terms do not take away consumer rights that the law says cannot be waived.

1. About Joyn

Joyn helps friends coordinate events and stay in touch through its iOS and Android apps and its website. When these terms refer to the service, they mean the apps, the website, and the Joyn features available through them.

Joyn is operated by Joyn Events AS. Organisation number: 938 238 294. Organisation form: Aksjeselskap (AS). Register: Foretaksregisteret. Registered business address: Fossen 20, 1530 Moss, Norway. You can contact the company at support@joynevents.com; current details are also available on the Company information page.

While we roll Joyn out, joining may require an invitation. Joyn is free to use, with an optional paid subscription called Joyn Plus, described below.

2. Eligibility and your account

You must be at least 16 to create or use a Joyn account, and Joyn checks this when you sign up. There is no parental-consent route for anyone younger. If the law where you live sets a higher minimum age, you must meet it. If you are under 18, Apple may ask a parent or guardian to approve Joyn, and if they later withdraw that approval, we restrict your account.

You can sign in with Apple, with Google, or with a code or link we email you, where those options are available. You are responsible for keeping your account and sign-in details secure. You agree to:

• Give accurate account information and keep it reasonably up to date.
• Keep sign-in links, codes, and your Apple or Google account details to yourself.
• Not share your account or let someone else use it.
• Email support@joynevents.com as soon as you think someone has reached your account without permission.

You are responsible for activity under your account unless it results from our failure to meet our obligations.

3. Using the service and Joyn Plus

We give you a personal, limited, non-exclusive, and non-transferable right to use Joyn for personal, non-commercial purposes while this agreement remains in effect.

Joyn's name, app, website, software, and designs belong to us or our licensors. These terms do not transfer ownership to you.

Joyn Plus

Joyn Plus is an optional auto-renewing subscription. It unlocks the paid features listed on the purchase screen, such as the private assistant and assistants in chats. The purchase screen always shows what is included before you subscribe.

You can buy Joyn Plus in the iOS app or on joynevents.com. Where you buy it decides who bills you and where you manage the subscription, but the features are the same, and Joyn Plus bought in one place works in the app and on the website alike.

In the iOS app. Apple processes Joyn Plus purchases made in the iOS app and links them to your Apple Account. Before you confirm, Apple and Joyn both show the price in your currency, the billing period, any introductory offer, and the price that applies once the offer ends. Your Apple Account is charged when you confirm.

If Apple finds you eligible for a free trial, its length is shown before you buy. Unless you cancel before the trial ends, it becomes a paid auto-renewing subscription at the price and billing period you saw when you subscribed. Apple decides eligibility for introductory offers, and an offer may be limited across subscriptions in the same subscription group.

A subscription bought through Apple renews automatically for the billing period you chose unless you cancel it in your Apple Account subscription settings. Cancelling normally takes effect at the end of the current trial or paid period, and you keep Joyn Plus until then unless Apple tells you otherwise. Where required, Apple will notify you or ask for your agreement before a price increase.

Deleting the Joyn app, or your Joyn account, does not cancel a subscription that Apple bills. If you do not want it to renew, cancel it in your Apple Account settings first. If you later create a new Joyn account while a subscription you bought directly is still running, Restore purchases can bring it back, as long as you are signed in to the same Apple Account. For security, a subscription still attached to another live Joyn account cannot be moved; sign in to that account, or email support@joynevents.com if you cannot restore it.

Apple manages App Store billing, cancellations, and refund decisions. You can request a refund through Apple's purchase-support service.

On the website. On joynevents.com, Joyn Plus is sold through Link (Sold through Link, LLC, part of Stripe). Link takes your payment, charges any tax that applies, and sends your receipts, under its own terms. Joyn Events AS provides Joyn Plus and is responsible to you for it, including cancellation, withdrawal, and complaints. Before you confirm, the price in your currency, the billing period, and the renewal terms are shown. There is no free trial on the website.

A subscription bought on the website renews automatically at the end of each billing period, at the price you agreed to, until you cancel it. You can cancel at any time on the Joyn Plus page of your account, in your Link account, or without signing in at Cancel contracts here, and we confirm every cancellation by email. A monthly plan then ends at the end of the month you have paid for, and you keep Joyn Plus until then. On the Joyn Plus page you can also switch between monthly and annual billing; the switch takes effect at your next renewal, and nothing is charged or refunded for the switch itself. If we raise the price, we email you 30 days before your first renewal at the new price, and you can cancel before then.

Annual plans. Before each renewal of an annual plan, we email you a reminder 35 to 45 days ahead, with the amount you will be charged and the date by which to cancel. If you cancel during the first year, you keep Joyn Plus to the end of that year. After the first year, a cancellation takes effect at the end of the current calendar month, and we refund the whole months you have not used, to the payment method you used.

Your right to withdraw. You can withdraw from a Joyn Plus purchase made on the website within 14 days, counted from the day after the day you subscribe, without giving a reason. Consumers in the EU and the EEA, which includes Norway, and in the United Kingdom have this right by law, and we give the same right to everyone, wherever they live. Before you buy, you are asked to agree that Joyn Plus starts straight away; you still get a full refund if you withdraw. To withdraw, use Withdraw from contract here on your Joyn Plus page, send us the model form below, or email support@joynevents.com saying that you withdraw. We confirm receipt by email straight away, end Joyn Plus, and refund everything you paid for that purchase, using your original payment method, within 14 days. The right covers each purchase that starts a subscription, including a new one after an earlier one ended, but not renewals or a switch between monthly and annual.

Deleting your Joyn account ends a subscription bought on the website straight away, you will not be charged again, and we confirm it by email. Within the 14 days, deleting counts as a withdrawal and we refund everything. After the first year of an annual plan, we refund the whole months you have not used, as for a cancellation. Any other paid time left is not refunded, so if you only want to stop paying, cancel instead. For any other question about a website purchase, email support@joynevents.com. Nothing in this section limits refund, cancellation, withdrawal, or other consumer rights that applicable law gives you.

The service can have bugs, be interrupted, and change as we develop it. Section 10 explains how we handle significant changes.

Model withdrawal form

Fill in and return this form only if you want to withdraw from the contract. You do not have to use it: any clear statement that you withdraw, such as an email, works just as well.

• To: Joyn Events AS, Fossen 20, 1530 Moss, Norway, support@joynevents.com
• I hereby give notice that I withdraw from my contract for the provision of the following service: Joyn Plus
• Ordered on:
• Name:
• Address:
• Email address used for Joyn:
• Signature (only if this form is sent on paper):
• Date:

4. Community rules and how we enforce them

Joyn is for making plans with people you know. We do not tolerate abuse or objectionable content. You must not:

• Harass, bully, threaten, exploit, or endanger anyone.
• Share content that is illegal or hateful, or that infringes someone else's rights, including privacy and intellectual-property rights.
• Share pornography, or content that promotes terrorism, violence, suicide, self-harm, or eating disorders.
• Send spam or unwanted bulk messages.
• Impersonate someone, or set up an assistant to pass as a real person.
• Break, overload, scrape, copy, or reverse engineer Joyn, or get into it without permission, except where the law allows it.
• Use Joyn to break the law or help someone else do so.

How we moderate

You can report a message, post, comment, photo, or profile with Report, and block anyone. Anyone, with or without an account, can tell us about illegal content as the Company information page explains.

If you believe something on Joyn infringes your copyright, you can also send a notice under the US Digital Millennium Copyright Act, as the Company information page explains. When we remove content after such a notice, the member who posted it can send a counter-notice. We close the accounts of members who repeatedly infringe other people's copyright.

We check each report with OpenAI's moderation tools. When a report shows a clear and serious breach of these rules, the content can be hidden straight away. When it clearly shows no breach, the report can be closed. A person decides everything else, and only a person can restrict or suspend an account. The Privacy Policy explains how we handle report data.

If we hide or remove your content, or restrict your account, we tell you what we did, which rule or law it concerns, whether automated tools were involved, and how to challenge it. When we close a report, we tell the people who made it what we decided and whether automated tools were involved. We leave this out only when the law or an authority stops us, or when we have no way to reach you.

To challenge a decision, or how we handled your report, email support@joynevents.com within six months. A person looks at it again, tells you the outcome and why, and puts things back if we got it wrong. You can also use the options in section 12.

Child safety

Joyn Events AS does not tolerate child sexual abuse or exploitation in Joyn. Nobody may use Joyn to share, ask for, or link to child sexual abuse material, to groom or exploit a child, or to sexualise anyone under 18.

Report it with Report in the app, or email support@joynevents.com, which also works without an account. As soon as we know about such material, we take it out of Joyn, keep what the law requires us to keep, report it to the police, and close the accounts involved.

5. Your content

You own the messages, media, event details, posts, comments, tasks, profile information, and other content you create in Joyn. You are responsible for that content and must have the right to share it.

You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, and display your content only as needed to run Joyn for you and the people you share it with, including the AI features in section 6. We never sell your content or use it for advertising, and our AI provider does not train its models on it.

The license ends when your content is no longer needed to run Joyn. The Privacy Policy explains what happens when you delete something and what we keep.

People who receive your content can save it or share it outside Joyn. It is worth thinking about the audience before you post or send something.

6. AI features

Joyn's AI features include your private assistant, assistants you add to a chat, the Home brief, event suggestions in chats, dictation, and images the assistant finds or creates. Most of them need Joyn Plus. The Privacy Policy explains what each one uses and how to turn it off.

An assistant added to a chat replies when someone mentions it, and everyone in the chat sees its replies. Depending on the chat's settings, it can also react to messages, speak up without being asked, and keep a shared memory of the chat that everyone in it can see. Anyone in a chat can also ask their own private assistant about it, using the messages they can see.

Before the assistant sends a message for you, changes an event, invites someone, or contacts a restaurant, it shows you exactly what it will do. Small steps you ask for, such as an RSVP, a poll vote, or ticking off a task, happen straight away and can be undone, and so do covers it makes and things it remembers. A message you send from the assistant's draft goes out as yours, and you are responsible for it.

AI output can be wrong, incomplete, or out of date. Check it before you rely on it. It is not legal, medical, financial, or other professional advice. What the assistant makes for you is yours to use, but it may make something similar for someone else.

For a restaurant booking, the assistant gathers the details and checks the restaurant's published hours. It may read the restaurant's own booking page to see which times are offered, but it never fills in a form, reserves, holds, or pays for anything there. It then opens that page for you to finish, sends a request email once you confirm it, gives you the number to call, or tells you it found no way to book. Only the restaurant or its booking provider can confirm a table, and Joyn never says that one is confirmed.

AI features have usage limits, also with Joyn Plus. When you reach one, the feature pauses until the limit resets. You can see where you stand under Profile → Usage and limits.

7. Third-party services and Apple

Some Joyn features rely on services from Apple and other companies, and their own terms can apply when you use them. We are responsible for Joyn, but not for services outside our control. The Privacy Policy names the providers that handle personal data for Joyn. GIFs in Joyn come from KLIPY. Joyn is developed independently; it is not a KLIPY product, and KLIPY does not endorse it.

Apple App Store

If you got Joyn from the Apple App Store, Apple's standard Licensed Application End User License Agreement also applies to the app. Between you and us, where it differs from these terms, these terms apply. These terms are between you and us, not Apple, and Apple does not provide maintenance or support for Joyn.

We, not Apple, are responsible for Joyn and for addressing claims about the app to the extent required by these terms and applicable law. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

8. Privacy and communications

Our Privacy Policy explains what personal data Joyn uses, why, who receives it, how long it is kept, and your choices.

People in a chat can see the messages you send and may keep them. They can also see when you are typing and when you have read their messages.

Joyn sends push notifications and service or account emails. You can change the push permission in your device settings, and which notifications you get in Joyn. Some account messages, such as sign-in codes and important service notices, are necessary to run your account.

9. Account deletion, suspension, and termination

Delete your account

You can end this agreement at any time by deleting your account under Profile → Manage account → Delete account, in the app or on the website. Account deletion is free and takes effect when the deletion flow completes.

Deleting your account removes your profile, your files, and everything held only for you. Messages you sent stay as empty placeholders that are no longer linked to you, so conversations keep their order. An event you host passes to a co-host, or is cancelled and deleted if there is none. Shared chats stay for the people still in them. The Privacy Policy explains what we keep and for how long.

Action by Joyn

We may remove content, restrict features, suspend an account, or end access if we reasonably believe you have seriously or repeatedly broken these terms or the law, or if action is needed to protect people, Joyn, or the service. We also act where the law requires it. We act in proportion to the problem. Section 4 explains how we tell you and how you can challenge a decision.

When this agreement ends, your right to use Joyn stops. Terms that must continue by their nature still apply, including content permissions needed for retained shared content, intellectual-property rights, liability limits, and dispute terms.

10. Changes to Joyn or these terms

We may add, change, or remove features as we develop Joyn, respond to security or safety needs, comply with law, or adapt to technical or product changes. If a change materially reduces the core service, we will give reasonable advance notice where possible. You can delete your account at any time.

If you pay for Joyn Plus and a change makes it worse for you in more than a minor way, we email you reasonably in advance, saying what changes, when, and that you can end the subscription. You can then end the subscription within 30 days of that notice, or of the change itself if that comes later, and get back what you paid for the unused part of the period. We make that refund ourselves for a subscription bought on the website; for one bought through Apple, email support@joynevents.com and we will sort out the refund with you.

We may update these terms for the same reasons. For a material change, we will update the date at the top and notify you through Joyn, by email, or by another reasonable method at least 30 days before it takes effect, unless the law or the protection of people requires a change sooner. If the law requires your consent, we will ask for it.

If you do not agree to updated terms, you can stop using Joyn and delete your account before they take effect. Continued use after the effective date means the updated terms apply, except where the law requires a different form of agreement.

11. Service expectations and liability

We work to keep Joyn available and working well, but we cannot promise that it will always be available, free of errors, or right for everything you need. Content from other people, AI output, venue information, and third-party services can be inaccurate or unavailable.

Nothing in these terms excludes our obligation to provide the service with the care required by law or limits consumer rights that cannot be waived. Nothing excludes or limits liability for intentional misconduct, gross negligence, death or personal injury caused by negligence, fraud, or anything else that cannot legally be limited.

Subject to those protections and to the maximum extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when you agreed to these terms or that result from circumstances outside our reasonable control. Our total liability for claims relating to Joyn will not exceed the greater of the amount you paid us in the 12 months before the claim or EUR 100. If you are a consumer, this limit applies only as far as the law where you live allows it; in particular, it does not limit our liability for failing to meet an essential obligation of this agreement, the kind you rely on us to fulfil, where that law does not allow such a limit.

12. Governing law and disputes

Norwegian law governs these terms. This choice does not take away mandatory consumer protections provided by the law where you live.

Please email support@joynevents.com first, so we have a chance to put things right. If we cannot, you can ask the Norwegian Consumer Authority (Forbrukertilsynet) to mediate. If mediation does not settle a dispute that the Consumer Complaints Committee (Forbrukerklageutvalget) can decide, such as one about the right to withdraw, it can go to the committee for a decision. You can also use another recognized consumer dispute body, including one where you live. The Norwegian Consumer Council explains where to complain.

You can bring a claim against us in the courts where you live or in Norway. We can bring a claim against you only in the courts where you live.

13. Contact us

For questions about these terms, email Joyn Events AS at support@joynevents.com.